Term & Conditions

All bookings are made to express coach is your responsibility to ensure that you have read, understood and agree both prior to booking.

Delays to Service

No responsibility or liability whatsoever can be accepted by Minibus Transfers for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognize in transport such as coach hire that buses can be late as a normal cause of business without negligence on behalf of the coach hire company (typically due to previous customer delays, traffic, accidents and mechanical problems). If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver or Express coach hire will be held liable for any loss incurred for e.g. missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Also if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and we cannot find an alternative vehicle, Express coach hire will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at management’s discretion they may allow the deposit to be refunded.

Cancellation Policy

If a booking is cancelled in writing by the Customer with more than 14 days left before the date of travel, other than the initial deposit paid by the Customer, the Customer will have no further costs to pay. If a booking is cancelled by the Customer with less than 14 days’ notice or on the day of travel, payment in full will be due to Express coach hire from the Customer. Deposits are non refundable on bookings cancelled by the Customer. We are however prepared to roll over deposits onto alternative trips at the time of cancellation.

Coach Bookings

All payments to be 7 days prior travel date stated before finalisation the booking process. If payment is not successfully in the 7 days we have the right to cancel your booking and you deposit is non-refundable. In emergency circumstances where vehicles have been taken off the road due to accident or mechanical failure, we may use multiple smaller vehicles to carry out the journey.

Damages / Spillage

Any damage/spillage caused by the passengers will be charged accordingly by the driver at a minimum rate of £50 this also includes soft drinks water wine spirits or any form of liquid.

Any fines for misuse

Damage or spillages have to be paid in cash to the driver. Drinking is not permitted unless it has been agreed prior to booking; also it MAY be allowed at drivers discretion but only if driver has agreed for passengers to do so.

Extra drop offs / re route / extra hours

Any extra drop offs which are not included on the initial booking will be charged at a minimum of £20-35 per drop at the drivers discretion, any amount charged will have to be paid in cash to the driver. If for any reason the customer requires extra stay by the driver, if the driver can accommodate their requirements, they have to pay £60 per hour minimum charge.